Poultry Mall Legal

Privacy Policy

This Privacy Policy explains how Poultry Mall collects, uses, stores, and shares information when you use our website, mobile application, and related services.

Last updated: August 12, 2026

Quick summary

  • We collect account, farm, batch, and operational data that you provide in the app.
  • Location data is optional and used for weather-based farm features when enabled.
  • We do not sell personal information.
  • Assistant prompts and limited context are processed by PoultryMall and contracted AI services to generate replies.
  • You can request account deletion at /delete-account. /delete-account.

Information we collect

  • Account and profile details such as your name, phone number, email address, and profile photo when you choose to provide them.
  • Farm, batch, daily log, expense, revenue, and notification preference data that you enter while using Poultry Mall.
  • Location data such as farm latitude and longitude when you choose to save farm coordinates for weather-based auto-fill features.
  • Device and app data needed to support notifications, authentication, app security, and troubleshooting.
  • Assistant prompts, recent conversation context, generated answers, and citation information when you use PoultryMall AI features.

How we use information

  • To create and manage your account and authenticate access to Poultry Mall.
  • To provide poultry farm management features, including batch tracking, daily logging, financial records, and weather-based helpers.
  • To send alerts and reminders you enable, such as daily log reminders, price alerts, and operational notifications.
  • To maintain app performance, improve reliability, prevent fraud or abuse, and respond to support requests.
  • To retrieve relevant published knowledge and generate multilingual assistant responses.

AI assistant

  • Website assistant messages and limited recent chat context are sent to PoultryMall and contracted AI service providers to generate replies. Avoid including unnecessary personal or confidential information.
  • Anonymous website chat history is kept in your browser tab. Mobile chat history is kept locally on your device. Bounded recent context is sent with each request for continuity; these ephemeral chats are not saved as account conversations in PoultryMall's operational database.
  • Assistant answers may include citations to published PoultryMall knowledge. AI answers provide educational information and may be incomplete; they do not diagnose disease or prescribe treatment.
  • Contact a qualified veterinarian for illness, sudden mortality, breathing difficulty, treatment decisions, or other urgent bird-health concerns.

Location and weather features

  • If you save farm GPS coordinates, Poultry Mall uses those coordinates to fetch local weather data and auto-fill environmental fields such as temperature and humidity.
  • Location access is optional. If you do not grant location access or save farm coordinates, weather auto-fill will not be available.

Photos and media

  • If you choose a profile photo or upload images through app features, Poultry Mall accesses selected media only for the purpose of showing or storing that content in your account experience.
  • Poultry Mall does not require camera or microphone recording to operate the current mobile app flows.

Data sharing

  • We do not sell your personal information.
  • We may share data with service providers that support hosting, notifications, analytics, infrastructure, or weather data retrieval, only as needed to operate the service.
  • Assistant prompts and bounded conversation context may be shared with AI, embedding, and retrieval infrastructure providers only as needed to generate and ground a response.
  • We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of users or the service.

Data security

  • We use reasonable technical and organizational measures to protect information in transit and within the services we operate.
  • No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data retention

  • We retain information for as long as needed to provide the service, maintain records, meet legal obligations, resolve disputes, and enforce agreements.
  • Some records may be retained for security, fraud prevention, accounting, or legal compliance even after an account deletion request.

Account deletion

  • You can request account deletion through the public page at /delete-account.
  • If your request is verified and approved, we will process account deactivation or deletion in line with our operational and legal obligations.
  • For help with deletion requests, contact support@poultrymall.com.

Children's privacy

  • Poultry Mall is not directed to children, and we do not knowingly collect personal information from children.

Contact us

  • If you have questions about this Privacy Policy or your data, contact us at support@poultrymall.com.