Poultry Mall Legal

Privacy Policy

This Privacy Policy explains how Poultry Mall collects, uses, stores, and shares information when you use our website, mobile application, and related services.

Last updated: October 13, 2026

Quick summary

  • We collect account, farm, batch, and operational data that you provide in the app.
  • Location data is optional and used for weather-based farm features when enabled.
  • We do not sell personal information.
  • Assistant prompts and limited context are processed by PoultryMall and contracted AI services to generate replies.
  • You can request account deletion at /delete-account. /delete-account.

Optional website usability events

We count predefined actions such as selecting a city or price unit, empty search results, refresh failures and app-download clicks. These events do not include names, phone numbers, precise locations, conversations or search text. They use our existing Google Analytics configuration, which may use its own cookies. This preference controls optional usability events, not other analytics or account features.

Information we collect

  • Account and profile details such as your name, phone number, email address, and profile photo when you choose to provide them.
  • Farm, batch, daily log, expense, revenue, and notification preference data that you enter while using Poultry Mall.
  • Location data such as farm latitude and longitude when you choose to save farm coordinates for weather-based auto-fill features.
  • Device and app data needed to support notifications, authentication, app security, and troubleshooting.
  • Assistant prompts, recent conversation context, generated answers, and citation information when you use PoultryMall AI features.

How we use information

  • To create and manage your account and authenticate access to Poultry Mall.
  • To provide poultry farm management features, including batch tracking, daily logging, financial records, and weather-based helpers.
  • To send alerts and reminders you enable, such as daily log reminders, price alerts, and operational notifications.
  • To maintain app performance, improve reliability, prevent fraud or abuse, and respond to support requests.
  • To retrieve relevant published knowledge and generate multilingual assistant responses.

AI assistant

  • Website assistant messages and limited recent chat context are sent to PoultryMall and contracted AI service providers to generate replies. Avoid including unnecessary personal or confidential information.
  • Anonymous website chat history is kept in your browser tab. Mobile chat history is kept locally on your device. Bounded recent context is sent with each request for continuity; these ephemeral chats are not saved as account conversations in PoultryMall's operational database.
  • Assistant answers may include citations to published PoultryMall knowledge. AI answers provide educational information and may be incomplete; they do not diagnose disease or prescribe treatment.
  • Contact a qualified veterinarian for illness, sudden mortality, breathing difficulty, treatment decisions, or other urgent bird-health concerns.

Location and weather features

  • If you save farm GPS coordinates, Poultry Mall uses those coordinates to fetch local weather data and auto-fill environmental fields such as temperature and humidity.
  • Location access is optional. If you do not grant location access or save farm coordinates, weather auto-fill will not be available.

Photos and media

  • If you choose a profile photo or upload images through app features, Poultry Mall accesses selected media only for the purpose of showing or storing that content in your account experience.
  • Poultry Mall does not require camera or microphone recording to operate the current mobile app flows.

Data sharing

  • We do not sell your personal information.
  • We may share data with service providers that support hosting, notifications, analytics, infrastructure, or weather data retrieval, only as needed to operate the service.
  • Assistant prompts and bounded conversation context may be shared with AI, embedding, and retrieval infrastructure providers only as needed to generate and ground a response.
  • We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of users or the service.

Data security

  • We use reasonable technical and organizational measures to protect information in transit and within the services we operate.
  • No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data retention

  • We retain information for as long as needed to provide the service, maintain records, meet legal obligations, resolve disputes, and enforce agreements.
  • Some records may be retained for security, fraud prevention, accounting, or legal compliance even after an account deletion request.

Account deletion

  • You can request account deletion through the public page at /delete-account.
  • If your request is verified and approved, we will process account deactivation or deletion in line with our operational and legal obligations.
  • For help with deletion requests, contact support@poultrymall.com.

Children's privacy

  • Poultry Mall is not directed to children, and we do not knowingly collect personal information from children.

Contact us

  • If you have questions about this Privacy Policy or your data, contact us at support@poultrymall.com.